Frequently Asked Questions
1. What is Modern Therapy and Counseling and who does it serve?
Modern Therapy & Counseling is a Mental health private practice specializing in helping people to reduce stress and live happier lives. MTC provides counseling services to college students and adults. MTC does not offer marriage or couples counseling at this time.
2. How do I schedule an appointment?
Scheduling is an easy and convenient self service process.
Begin by Scheduling yourself a free phone consultation by selecting the Book Now button below. (Phone Consultations are available every Monday )
Be prepared with the first and last name of the new client, and an email address. A credit card is required to hold your appointment, your card will not be charged at this time.
A screening form will be sent to your email. You will need to complete this before the phone consultation. (Please have your insurance/ EAP information ready if you choose to use it. for insurance and billing purposes please use the address you have on file with your insurance provider. You will also need the demographic information ie. Full name address and date of birth of the primary insured.
Be available via phone to speak briefly about your concerns, discuss how you would like to finance your session and your availability for scheduling.
3. What should I expect during the phone consultation?
A Phone Consultation is a time to speak with a counselor over the phone to determine if MTC is the best service to address your needs, and to help answer some of your questions. Your counselor will review your screening forms and the information you provided to ensure that we have an accurate, initial first impression regarding your needs. At the end of the conversation the counselor will discuss next steps in regard to scheduling services that may be a good fit for you. If MTC cannot offer the services that best fit your needs, the counselor will work with you to get you connected to a more appropriate resource.
4. What should I expect during my first appointment at your office?
Your first session also known as Intake and Assessment is your first in office appointment. You should come prepared by having all of your Intake documents complete ( these documents would have been sent to you shortly after your phone consultation * check your email), Your I.D or driver's license and your health insurance card. Your counselor will go over the documents you signed in the client portal and answer any questions. Your Counselor will then speak with you to better understand your needs and goals and work with you to start a plan. by the end of your first appointment you should have a better understanding of MTC’s policies and practices. Understand your rights to privacy and confidentiality and have a clear understanding about your financial responsibilities. You will also leave with a schedule for future appointments.
5. I've called and left messages but haven't been able to reach anyone?
Modern Therapy & Counseling is a small practice run by one very dedicated counselor. Due to the high volume of phone calls and the amount of requests received for information and services. The process for booking an appointment has been simplified. In order to book an appointment you must first visit the website @ moderntherapycounseling.com to request a phone consultation, and fill out the screening documents that will be sent to your email. Phone consultations for new clients are held every Monday.
6. Do you accept my insurance?
Modern Therapy & Counseling is an in-network provider with the following insurance companies:
Behavioral Health Systems
BlueCross and BlueShield
City of St. Augustine
Out of Network
7. I want to pay privately, what is the financial investment?
Private pay session can range between $100 - $200. Phone consultations are free. MTC will offer discounts to college students without insurance when available. The manner in which you choose to finance your sessions will be discussed during your phone consultation.
8. What if I am in a crisis?
If you have an emergency, please call 911 or go to the nearest emergency room, call the Mobile Response Team at 1-800-573-1006, call 1-800-SUICIDE, call your psychiatrist/physician, or a family member/friend.
9. I am an established client how do I contact you between sessions or for schedule changes?
Please contact me through the Secure Client Portal. I am often not immediately available; however, I will attempt to return your call within 24-48 hours.
10. I need to cancel my appointment or reschedule.
Please remember to cancel or reschedule 48 hours in advance. You will be responsible for the entire fee if cancellation is made within less than 48 hours from you scheduled appointment time. (if you are using insurance this means the full contract rate agreed upon with your insurance company * (not your copay) This is necessary because a time commitment is made to you and is held exclusively for you. If you are late for a session you may still attend, but you will lose some of your session time.
11. I can’t remember when I scheduled my appointment
You can view your scheduled appointments through the Client Portal. Follow the link for established clients, and choose the button for existing clients. Be prepared to enter your email and password.
12. What is the client portal?
The Client Portal is an extension of the electronic health record Simple Practice used by this practice. Simple Practice is a secure HIPAA compliant Practice management platform used to manage the practice. the Client portal gives you the ability to:
13. How much is the cancellation fee?
Your cancellation fee is equal to the amount of the session held for you for example: if your session fee is $100.00 then your cancellation fee will be $100.00. Cancellation fees will be deducted at time
of missed service.
14. I work and or go to school during the day what are your hours?
Modern Therapy Counseling is open on Mondays for phone consultations only and on Tuesday-Thursday between 9:30 am and 3:30 pm for in office sessions. each session runs approximately 45 min.
15. I have a referral/ new client for you what is your availability?
Please have you client referral visit moderntherapycounseling.com and follow the steps in 3 of this FAQ to schedule an appointment. Please Fax or email all referrals/ Authorization for services to firstname.lastname@example.org or (904) 512-0448.
16. I plan on using my EAP (Employee Assistance Program) to cover my sessions How do I schedule an appointment?
Scheduling is the same for all new clients Please select the Book Now Button and schedule a phone consultation. During your phone consultation please have available the name of your EAP, the authorization number, the number of sessions allowed, and the expiration date.
View statements, invoices and superbills
Make credit card payments
View shared documents, and
Send + receive secure messages