Frequently Asked Questions

1. What is Modern Therapy and Counseling and whom does it serve?

      Modern Therapy & Counseling is a Mental health private practice specializing in helping people to reduce          stress and live happier lives. MTC provides counseling services to college students and adults.       

 

 

 

2. How do I schedule an appointment?

  1. Scheduling is an easy and convenient self-service process. 

  2. Begin by Scheduling yourself a free phone consultation by selecting the Book Now button below. (Phone Consultations are available based on the availability of the therapist chosen )

  3. Be prepared with the first and last name of the new client, and an email address. A credit card is required to hold your appointment, your card will not be charged at this time.

  4. A screening form will be sent to your email. You will need to complete this before the phone consultation.   

  5. Be available via phone to speak briefly about your concerns.

 

 

 

3. What should I expect during the phone consultation?

      A Phone Consultation is a time to speak with a counselor over the phone to determine if MTC is the best            fit your needs and to help answer some of your questions. Your counselor will review your screening                    forms and the information you provided to ensure that we have an accurate, initial first impression                        regarding your needs. At the end of the conversation, the counselor will discuss next steps in regard to                scheduling services that may be a good fit for you. If MTC cannot offer the services that best fit your needs,        the counselor will work to get you connected to an appropriate resource.

 

 

 

4. What should I expect during my first appointment at your office?

      Your first session also known as Intake and Assessment is your first therapy appointment. You should come          prepared by having all of your Intake documents complete ( these documents would have been sent to              you shortly after your phone consultation * check your email), Your I.D or driver's license, and your health            insurance card. Your counselor will go over the documents you signed in the client portal and answer any            questions. Your Counselor will then speak with you to better understand your needs and goals and                      work with you to start a plan. by the end of your first appointment, you should have a better                                  understanding of MTC’s policies and practices. Understand your rights to privacy and confidentiality and            have a clear understanding of your financial responsibilities. You will also leave with a schedule for future            appointments.

 

 

 

5. I've called and left messages but haven't been able to reach anyone?

     Due to the high volume of phone calls and the number of requests received for information and services.           The process for booking an appointment has been simplified. In order to book an appointment, you must           first visit the website @ moderntherapycounseling.com to request a phone consultation. Complete the               screening documents that will be sent to your email. Phone consultations are available based on the                   therapist ability to take new clients.

 

 

 

6. Do you accept my insurance?

     Modern Therapy & Counseling does not accept insurance at this time.

7. What is the financial investment?

      Sessions can range between $75 - $150. Please visit our Team page for individual fees for each                              therapist.

 

 

8. What if I am in a crisis?

      If you have an emergency, please call 911 or go to the nearest emergency room.

 

 

 

9.  I am an established client how do I contact you between sessions or for                     schedule changes?

       Please contact us through the Secure Client Portal. We often are not immediately available;                                   however, we will attempt to return your call within 24-48 hours.

 

 

 

10. I need to cancel my appointment or reschedule.

        You can view and cancel appoinments through the client portal. Please remember to cancel or reschedule          48 hours in advance. You will be responsible for the entire fee if a cancellation is made within less than 48            hours from your scheduled appointment time. This is necessary because a time commitment is made to              you and is held exclusively for you. If you are late for a session you may still attend, but you will lose some          of your session time.

 

 

11. I can’t remember when I scheduled my appointment

        You can view your scheduled appointments through the Client Portal. Follow the link for established                    clients, and choose the button for existing clients. 

 

 

 

12. What is the client portal?

        The Client Portal is an extension of the electronic health record Simple Practice used by this practice.                  Simple Practice is a secure HIPAA compliant Practice management platform used to manage the practice.          the Client portal gives you the ability to:​

  • Request appointments

  • View statements, invoices 

  • Make credit card payments

  • View shared documents, and

  • Send + receive secure messages

 

 

 

13. How much is the late cancellation or no-show fee?

        Your cancellation fee is equal to the amount of the session held for you for example: if your session fee is            $100 then your cancellation fee will be $100. Cancellation fees will be deducted at the time

        of missed service.

 

 

 

15. I have a referral/ new client for you what is your availability?

        Please have your client referral visit moderntherapycounseling.com and follow the steps in #3 of this FAQ            to schedule an appointment. Please Fax or email all referrals/ Authorization for services to                                      moderntherapycounseling@yahoo.com or (904) 512-0448.